Introduction: A Role of Care During Sensitive Times
If you’ve received an email identifying you as a “Trusted Angel” for someone close, it’s natural to feel a mixture of emotions. This notification likely indicates that unexpected circumstances have affected your loved one’s ability to check in on Teleskop, their digital vault for important documents, asset details, and legacy wishes. Teleskop’s Lifebeat feature has been activated to ensure their carefully documented plans reach you at the right time. Here’s a guide on what this role entails and how to proceed, step by step, to honour their wishes during this sensitive period.
Understanding the Lifebeat Feature
Teleskop’s Lifebeat function is designed with a “dead-man switch” mechanism - a secure, automated check-in process that enables users to set up regular interactions to confirm their activity. If these interactions are missed, reminders are sent to the user. After further inactivity, the Lifebeat feature alerts a designated Trusted Angel to verify the situation. This approach ensures that only under specific conditions, like an emergency or extended absence, will Teleskop share crucial details with the Trusted Angels appointed by the user.
More details about the lifebeat function can be found here.
First Release Notification Email: Why It’s Important and What You Should Do
The first email you receive serves as an early notification and a request for assistance. This message is essential because it gives you a chance to check on your loved one directly. Here’s how to respond:
Reach Out Directly: Contact your loved one if possible, gently reminding them to log in to Teleskop. This will halt the Lifebeat process, as a simple login resets the inactivity counter. This is a respectful way to ensure the notification was not an oversight.
Notify Teleskop If No Action Is Needed: If you determine that everything is well, let Teleskop know within the seven-day verification window. This will stop any further information release and maintain privacy.
Allow Release if Needed: If you believe that your loved one’s wishes should proceed, no further action is necessary on your part. After the seven days, Teleskop will securely provide access according to their instructions. Be sure to monitor your email for additional updates.
This initial notification is an important safeguard, giving you a final chance to confirm whether the information release aligns with current needs.
Second Release Notification Email: Gaining Access to the Account
If the verification window passes without a halt, you’ll receive a second notification granting you access to the user’s Teleskop vault. Here’s what to do next:
Set Up a Teleskop Account: If you don’t already have an account, create one using the email address associated with this notification. The Teleskop app will prompt you to verify with a one-time Pin and enable secure access to the contents.
Access the Vault: Log in with the email address on file, and you’ll find the information your loved one has shared. This could include documents, details about assets, or other legacy instructions they prepared for your guidance.
Confirm the Validity: If you believe this notification may have been triggered in error, reach out to Teleskop’s support team to clarify and, if necessary, revoke the access.
Your role as a Trusted Angel involves respecting and carrying out your loved one’s carefully arranged wishes. Teleskop’s support team is available to assist you through any part of the process, from accessing the vault to understanding the specifics of the Lifebeat feature.
Your Responsibility as a Trusted Angel
Being a Trusted Angel means you’re entrusted with meaningful, often deeply personal information about someone’s legacy and financial wellbeing. With Teleskop’s secure, encrypted system, you can be confident that this access is granted solely for the purpose your loved one intended. Teleskop’s support team is also here to provide any additional guidance you may need as you navigate this responsibility.
By following these steps, you’re honouring the wishes of a loved one who took proactive steps to organise their legacy for a time when it might be needed most. Through Teleskop, they’ve ensured their life’s work and intentions will be preserved, providing both you and them peace of mind during a challenging time.